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Businiess name:
Big Al's Vancouver
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Review by:
citysearch c.
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Review content:
Big Al's has the potential to be a really great place. The atmosphere is great, there's lots to do, and the food I tried wasn't too bad. My problem, though, is that any time I require service from the front counter (questions, paying for bowling, etc) I end up waiting anywhere from 5 to 15 minutes for something that should take a maximum of three minutes. The employees who work at the front desk are really good at pretending I'm not standing there waiting for help, and they are not at all personable or friendly. And oftentimes, there will be three or more people behind the desk with only one person helping customers (to clarify - customers are the people waiting patiently to give this establishment money in order for it to remain in buisness). I emailed Big Al's about this not too long ago and never received a response. So I assume the management staff doesn't care at all about the lousy service. But I see that someone in charge there is good at responding to comments on here... so maybe someone will take notice.\r
\r
This is a place where I'm willing to pay higher than average prices just because I enjoy the atompshere, but because of the terrible attitudes of the employees, I will no longer support a business that promotes a terrible customer service policy.
Pros: Good atmosphere, decent food, good facilities
Cons: Poor customer service, no coat hooks for the arcade, not enough value for the money
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