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Businiess name:
Big Al's Vancouver
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Review by:
citysearch c.
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Review content:
Please be aware that this place has a horrible customer service management.\r
I was denied access to the Pool area since my driver license was expired 4 days ago. My driver license shows that I turned 31 years old four days ago. I understood that this is the rules and I had to provide another valid ID. \r
I provided a Federal Picture ID which is widely used in government agencies but the bouncer said this is not an acceptable ID here. \r
To make the story short, He called the Manager who said the same thing ""you are not allowed in this area since you don?t have a valid driver license"" .\r
Since I'm aware of the laws, politely I asked them to call the cops to consult with them. Once i said that they turned to be really nasty and rude and asked me to leave the whole store. I did what they asked me to do and waited for the cops outside the premises.\r
When the cops came I spoke to both of them and they were extremely surprised of how poorly managed this place since my federal ID picture is a valid picture ID even more powerful than my driver license. \r
To not make things worse since I had 20 friends from church with me, we just decided to leave the place in peace. \r
The waitress who seated my friends was extremely mad since she served us many times. and she couldn?t believe the bad treatment of the management and the bouncer.\r
\r
Just a little advice to the owner of this place, It is your loss not mine that you did not let me in to your place today. Please educate your employees or hire people with better common sense. \r
I understand if I had just turned 21 how critical this might have been but to be off by 10 full years shows nothing but pure bad management or just you are hiring people who have racial issue since I was speaking a different language with my friends. \r
I would never go back to this place neither will over 40 guys and girls from my church who used to hang out there weekly.\r
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