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Businiess name:
Big Al's Vancouver
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Review by:
citysearch c.
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Review content:
We decide to drive to Vancouver from Tacoma for a Sonic burger (they are some of the best). We decided to look up something else to do while in Vancouver. We decided to go to Big Al's for some family bowling. We was impressed with the building, it's very nice, walked up to the counter to be put onto the waiting list for a bowling lane. They told me it would be about 30 minutes and gave me a pager (like the ones in a restaurant). My husband and I checked out the lounge while the kids checked out the aracade. It was very nice atmosphere. We waited for about an hour and still no page, I went up to the counter to see what the problem was. The girl at the counter told me that they forgot to put me on the list and it should be another 10 minute wait. I told them No Thanks and we was about to left when I decided to talk with the manager. I found the manager and told her the problem, she said she was sorry and next time we were in, she will get us on a lane right away. Now she didn't take our name or even asked our name. I wouldn't go back just for the lack of customer service. I understand that you can get busy and mistakes can be made but it's important to fix those mistakes.
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