Bertera Chevrolet Inc

This dealer does fantastic job in the service department. Very friendly and technically excellent as well. We have never had any problems and they all seem to know what they are doing. more

My wife and I were quite impressed with the way that we were treated by Jason and the rest of the staff we met. Jason was knowledgeable about the vehicle we were interested in and we didn't feel pressured in any way to make a purchase. All in all we were pleased by the overall experience.We will surely recommend Bertera in the future to our family and friends. Art & Sue Rainsford more

We purchased a 2004 Cooper S from the dealer 1 August 2008. We buy cars infrequently and this one was easier than some. The salesman was an automobile enthusiast and was more knowledgeable than any other sales people we delt with on our quest for this car. You do have to be willing to play the "car game" and wait for the inevitable negotiation phase. That said, the real joy was how the car was prepared for us. We asked that the car be cleaned and that a scratch be removed from the bumper. The preparation was superb. On their own, they replaced the brakes, various bulbs that apparently were out and cleaned the interior and exterior as if readying it for a show. A delay in delivery of a day was necessary to remove an aftermarket tint film that wouldn't pass a state inspection. We were in the dark about such a requirement and removal was no easy task. Full gas tank was provided and we were ready to go. The only down side was the apparent blocking of subsequent calls to the salesman to inquire about a missing trim piece. A call to a real Mini dealer took care of the problem. We would recommend this dealer and would consider for our next purchase. more

The service department is excellent! more

This is the second brand new vehicle I have bought from Bertera Chevrolet and I have once again been completely satisfied with my entire process from start to finish. I left a horrible dealership and experience when I was at Medeiros Williams Chevy Dealership in Wilbraham Mass but at Betera Chevy in Palmer, my experience was wonderful. I will go straight back there for my next vehicle purchase... can you say CHEVY CAMARO!!! Thanks Bertera and Chevy. more

I had already driven the Equinox and went into the showroom only to get a price quote on the exact model with the extras I wanted. They were helpful in ordering the exact car/color I wanted. I love my new 2010 Mocha Steel Equinox LT. It turns heads!! I love Bertera Chevrolet and Brian too. He worked very hard to make me happy. A 100% class act. more

I wanted to write you and tell you how much I appreciate your staff when buying my new car. I was pleased with how everyone treated me, but in particular, Steve and Carl who worked very close with me. I went in there knowing what it was I wanted. I had been car shopping for sometime until I went to see you guys and I must say the customer service was a lot different than most. They made me feel that I was the only one buying a car. In the end I got a much better car than what I was looking for in the beginning. Let me just say that buying a car is never fun, but I must say I enjoyed buying one from Steve. The one thing he said when I was looking at different cars was "does this car WOW you" At first I laughed but the more I thought about it, the more I thought what a great way for me to find a car I really liked. The first car he showed me I honestly couldn't say yes to that question, but in the end, looking and finding the car I wanted I knew the car was for me when I could say "yes this car wows me!" It was a great way to really see how you feel about a car. Steve was very funny and shared a lot about himself. I felt as if I knew him. I feel that in the job of customer service it always nice when someone recognizes how good you made their experience. They made mine great and I would recommend Bertera to anyone looking to buy a car. more

I found Will to be very friendly and knowledgeable in helping me! Bert F. more

From service managers to technicians... job well done. more

They always do a good job and Will and Jeff are very knowledgeable and capable service managers. more

Brian was a great salesperson. He was extremely knowledgeable. Bertera is a pleasure to deal with. more

Received wonderful attention. Very pleased with Brian H, he's extremely personable and informative. more

I have had several vehicles and I have to say Bertera handled everything as expected. If they didn't I would tell you. more

The Bertera facilities are always in excellent shape. Neat, clean and an attractive place in which to do business. more

Excellent - Very friendly - Kind - and helpful more

Very happy with my experienced, friendly staff and my repairs are done timely. more

I always have a good experience with Bertera. more

Thank you for being so accommodating. Your going the extra inch get's a good mile of confidence out of me. Thank you! more

service people, both genders, are great.... it's a comfortable waiting area... almost like a 'mini vacation'... can't wait to go back : ) more

Randy the salesman was wonderful and very helpful. Kurt and Rob in finance were also exceptional. more