We have had a relationship with Benjamin Franklin Plumbing for over ten years. Mike Mueller is one of the smartest plumbers I know, and he and I get along really well. This last time, however, he couldn't make it and sent someone else. We were having issues with our water heater. It kept shutting off as the air flow sensor wasn't working properly. There's a power exhaust that goes out of the side of the house, and there's a screen installed there to keep out birds and other animals. Joe, the guy who came to fix our water heater, pulled the screen off, bent it and threw it into the garbage. When I asked him about it, he said he didn't want our air flow restricted. But Mike himself had put that screen in at my request. I pulled the screen out of the garbage and tried to fix it, but it's still bent and damaged. Mike's coming in sometime soon to install a water filter for our entire house, and I'm going to bring it up with him. I want the screen replaced and I don't want to pay for it. I have had great service from Mike generally, but there's just this one issue. But I would definitely recommend them to others.
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