I called on Dec 27th to have a washer and dryer I rented from Azuma Leasing picked up, since they won't allow renters to return the equipment themselves. I had sent them an email previous to the 27th saying that I wanted to cancel my service and get a pick-up, but, never received a response. Every time I called them I was on hold for at least an hour. Also, beware if you are expecting a delivery the driver will call you and the number they call from can't be called back a minute later. I needed to be out of my apartment by Jan 1rst and they couldn't pick up the equipment until Jan 4th so they told me I would need to arrange the return through my complex, which I did. The driver for Azuma leasing claims he went to my complex for the pick up and there was a note on the leasing complex saying they were out of the office for the rest of the day and none of the maintenance staff could help. I called today and spoke with a member of their leasing agency and he told me they were fully staffed on the 4th and there is no way they would just leave a note on the door like Azuma is claiming. Also there was no record that Azuma tried to pick up a key in their authorization binder for the 4th. Azuma then re-scheduled for the 15th of Jan and they are trying to make me pay for the time the washer and dryer has been sitting since they won't pick it up. To add insult to injury they still haven't picked up the washer and dryer which could get me in trouble with my complex and they are trying to tell me that they are doing me a favor by only charging me until the 15th. This is the first review I have ever written on city search, I have never dealt with such an incompetent business. BE CAREFUL!!!!
Cons: impossible to get ahold of and very rude
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