I was referred to Azuma by my apartment to lease a washer and dryer. I notified my apartment of the delivery day so they could remove my door and trim to make it EASIER for Azuma to deliver. On the delivery day I got a call from the driver saying he was unaware of my stairs and would need a second man to finish the installation. This was surprising since most apartments here are two-story and, apparently, they deliver here all the time. You?d think they?d already know that. I was put off and delivery was rescheduled for one full week later. Evidently, Azuma doesn?t mind putting current customers to the back of the waiting list when they have failed to do their job. A week goes by, still with no bathroom door, and the morning of the rescheduled delivery I got a call from Azuma saying they were unaware of my stairs and would need a second man to finish the installation. You?ve got to be kidding! I told them THIS was the re-delivery for that very reason. He was quick to say I shouldn't have told the leasing office, but I should have called dispatch to inform them I would need two delivery men and there?s nothing Azuma can do about it. When I called the one office number listed for Azuma to reschedule delivery, I didn?t realize I had to hold their hand to do THEIR job and make sure the correct people were informed. And a big surprise, I was put to the back of the waiting list again. I was told it would be another week before they could get back out to my apartment. When trying to leave a message for a manager, the line was picked up and disconnected. I called again and had to wait on hold for another 15 minutes. I finally got someone on the phone and was told they actually couldn?t deliver in one week but it would be another two. How is any company able to stay in business when they make so many errors and are not only unwilling to fix them, but blame them on their new customer? I?m now looking elsewhere and would NEVER refer Azuma to even my worst enemy!!
more