A Better Tripp Moving & Storage

This was the third time I'd used A Better Tripp. The first was a move of our household goods to storage, the second was the move from storage to our new home. Both flawless, quick and painless. This move was some of our factory equipment to storage. I was particularly concerned about one piece of very heavy equipment that was sitting on an industrial table top. I talked to the folks at A Better Tripp, gave them the weight and information and they suggested four men and a truck. They arrived on time and started to work. It took about 15 minutes of standing, talking, and walking around the equipment before they formulated a plan to get it off the table and onto their truck. The plan worked without a hitch, they dollied up the gear and put it into their truck and proceeded to grab the rest of the (lighter!) equipment that we needed to move. Total time was 3 hours, which when added to the 1 hour trip charge still cost less than cost would have been to have a fork lift and driver delivered PLUS I got the rest of the items moved at the same time. The only break they took was one ten minute stop at a gas station on the way from the factory to the storage, which I thought was reasonable. I've moved half a dozen times with a half dozen movers in the past few years and hated Every. Single. Mover. *until* I found A Better Tripp. Awesome job guys, thanks a ton! more

I would definitely use A Better Tripp again if I were to ship items anywhere! They were responsive, courteous, and prompt! I highly recommend them! more

I can not thank A Better Tripp Moving and Storage enough for their customer service. Although they are not based out of Austin, TX they made a trip from Dallas to Austin and moved my furniture into a storage unit in Pattison, TX. Had I known at the time they had storage I would have used their storage. They have my trusted loyalty for any of my future moves. more

I used this company based on a recommendation from my previous movers. I found them to be very slow in responding to any questions or issues, if they responded at all. I had a small move out of state consisting of mostly personal possessions therefore thought this would be better accomplished by a smaller company--BIG MISTAKE!! They did not bother to come out for an estimate and implied that they would use another estimate i had received from a larger company. However they never gave me a firm price unlike the other company which should have alerted me immediately. In addition to this, during several days before my items were to be delivered suddenly no one could reach the drivers! The dispatcher at the office also mysteriously disappeared for more than 2 days so that i was unable to obtain any information about my delivery time. When i was finally able to reach my salesman Bill O'Neil i still did not get the arrival info instead i got (surprise surprise) the news that my items weighed more than the original estimate had quoted. Unfortunately for me, there was really no way i could verify this without weighing the items myself. The moving crew were polite and efficient but it was obvious that my delivery was not a priority based on the way it was handled. I blame the lack of professionalism on the office staff! Therefore i will most definitely not be using this company again nor will i recommend them to others. Although the additional amount i was charged was minimal compared to the horror stories of most people it still seemed a bit shady. I definitely feel that the lack of accountability on the part of the office personnel is not acceptable. This appears to be another example of the cheery attitude when you are hiring a company versus the don't bother me attitude once you are already in the system and you have no recourse. more

We couldn't have chosen a better moving company. Very professinoal, careful in packing and moving, accommodating special requests, and trustworthy. A Better Tripp made my move easy, stress-free and actually pleasant. We highly recommend them - they're not better - they're the best!! more

I used A Better Tripp movers for a move from Houston to Lexington Ky. Their rates were fair, my things arrived in excellent condition and the service was very professional. I would highly recommend this company to anyone looking for quality movers!!! more

A Better Tripp successfully moved us from Houston to Wyoming on time and without any hitches. The guys were great about efficiently packing up our stuff here in Houston and then delivering it and helping set it up at our home in Wyoming. Nothing was lost or damaged, and the guys were great to deal with. I recommend them highly. more

This is the 2nd time we have used a Better Tripp and were as pleased as last time. We requested and received the same crew we used 1 year ago. They were friendly and moved our furniture and other belongings with no damage. They moved quickly yet safely, wrapping everything before placing on the truck. Very happy with their service and would choose them again for future moves! more

I have used a Better Tripp twice to move to Houston from Ohio and back. I was amazed how smoothly the move went. I was always kept informed, they arrived on time, packed everything so carefully and unloaded the same. Everyone I spoke with was more than helpful and very nice. A real pleasure to work with and would never use anyone else if I move again. more

My company has used A Better Tripp several times, both for our own office move and for moving our corporate apartment. Each experience has been outstanding - we knew the price up front, the staff on the phone and in person were all friendly and very knowledgeable, the movers brought the appropriate equipment with them, and most importantly, from the little items to the heavy desks and conference tables, everything was handled with great care. more

I can't say enough about how wonderful our moving experience was with A Better Tripp Moving and Storage. We've used moving companies 4 times, and A Better Tripp was way, way beyond the others in every aspect. The manager of our move was extremely attentive and our satisfaction was his only goal. All of the guys on the job were polite and were so careful with our belongings. The price was also very reasonable. We couldn't have been happier and I always recommend A Better Tripp every chance I get. more

Tim and Doug did an excellent job of a two piano move that required that a baby grand be picked up in Louisiana, moved to Dallas, then pick up an upright piano and move it to Houston. And they did it all in one swoop! We were delighted with the careful attention to the pianos and their thoughtful manner in dealing with our anxiety about the move. more

Their customer service is wonderful and helpful. They were the only moving company to call me back within a couple of hours after requesting a quote(some other moving companies are just now calling me back after two months after we have already moved). From the beginning Renee was very personable and knowledgeable. Being this was the first time we had to move our office, we didn't know what to expect. She made the process easy for us by answering all questions and concerns we had and was on top of getting all necessary information from the buildings without us having to. The only issue we had was that the time and cost that was estimated was quite different than the actual time and cost it took to complete the move. But, we understand things happen and estimates can only be so relative. All in all, we had a great experience working with them! more

I used A Better Tripp to move a 4 person office across Houston. They were on-time, professional and wasted no time. Nothing was broken or marred. They disassembled and reassembled desks. I would use then again and recommend them to anyone. more

At a difficult emotional time (my wife lost her father, she was the executor) we had four days to arrange memorial service, pack up his apartment and make arrangements to distribute his belongings. We contacted Better Tripp having been directed by the retirement community director. Renee' our contact person was excellent, she went out of her way to facilitate transport. The next day we had a very professional crew come in a pack and move the belongings. Everything arrived at their appropriate destination in a timely fashion with no damage. I know of no way it could have been better managed. Kudos to Better Tripp. more

Better Tripp Moving and Storage, moved my daughter from Austin to Houston. They were very professional and courteous, took care with all items. Will hire them again and have recommended them to all my friends and work associates more

We've used them for two moves (apartment to home) and (office to our garage when we were downsizing). Both times they were really professional and very very fast. They really went over and above to understand all my special instructions -- and I had a lot of them. Definitely would use again. more

I have worked with A Better Tripp for more than a decade, and during that time, my family and I have utilized their services nearly a dozen times for both home and office moves. With each move, A Better Tripp has proven to be professional, timely and efficient. Their crews are always courteous and careful with our items. And when it has come to those special, irreplaceable items, they have taken extraordinary steps to ensure that the items safely arrive at their new home. Thank you A Better Tripp. Kent M. Hanszen Hanszen Laporte, LLP more

I have used A Better Tripp 5 times between 1998 and 2006, and 2 co-workers have used them. I have been extremely pleased with all moves, both within Houston, and as far away as Louisiana. So have my co-workers. I recently used them for an estate antiques move and they were EXCELLENT! They handled pieces that were over 175 yrs. old with care and caution. Their movers are always courteous. I've never had a claim with them. I'll defintely use them again! Pros: courteous employees, Flexible scheduling more

They were very responsive to requests, were easy to schedule, and even though they were being paid hourly they were very fast and didn't take any breaks. No problems with damage. The whole move went very smoothly and we were very happy with their work. more