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Businiess name:
Wide Open West WOW Cable
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Review by:
Guest
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Review content:
Recently I "tried" to change my internet. Right after installation of this new company, I was offered a deal from my previous one of biggest internet company and it was cheaper. So I decided to keep my previous one and disconnect this new company. I'm on second appointment now because these guys never showed up on the first appointment and made false report to even their company. They said they already disconnected my service, took wireless cable modem and any other devices, etc. Well, guess what. First, I have one modem and that is cabled modem. It's sitting right now inside my room. Second, They never came in. They never showed up from the first place. And when I contacted their customer service, their reply was: "maybe you didn't hear them knocking the door. it's partially your fault"
Um, NOPE. I was sitting right in front of my door entire scheduled time period and your answer differ against your first answer saying they took care of disconnection.
I think these guys are never going to show up at all to disconnect my internet. It's been 30 mins past the scheduled disconnection time and yet nothing. If they don't show up today I'm walking to their office by myself.
If you are smart enough to check this company out on google and on this site, PLEASE stay away from this company. Look for promotion within your current ISP. If you already ended up with their service, and would like to disconnect but having tons of problems, try this.
Set up a new checking account, link it to automatic payment, and make sure that checking has minimum or less than the bill (and make sure overdraft doesn't happen at all). That's what I'm trying for right now. Not sure if it's going to work but if they can't get the money out of my bag they'll be forced to disconnect. right?
Please stay away. I'm wasting my day-offs right now!!!!
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