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Businiess name:
VCA Great Lakes Veterinary Specialists
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Review by:
citysearch c.
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Review content:
I was at this facility today. My dog started with urinary retention this morning and I couldn't get in touch with my vet. So , not wanting my poor pup to suffer and wait, I went to GLVS arriving at approxiamately 12:15. I was taken back in a reasonable time to see the first vet. She was professional and likable. I was then told that in a few minutes , someone would be in with an ""estimate"" of the cost of ""diagnosis"". I waited appox. 40 minutes for someone to give me that estimate. I was told there was an emergency. To my knowledge... I was one of two people there.. I saw the other one and petted her and I sat in the lobby while I watied. Granted there could have been something going on in the back. So, after reveiwing the $500 diagnostic estimate, I asked if we could just start with an x-ray instead of doing all the other things. They agreed. The x-ray was conclusive for bladder stones. So now I am talking to the surgeon. Again, very pleasant and professional. Wait for another estimate... now my dog has been waiting an additional 2 hours with the pain of urinary retention. I almost choked when I saw the estimate. $3100.00 for removal of the stones. I had this exact procedure done on another one of my dogs, with my vet for approx. $700-800. I told them I was going to try one more time to reach my vet. This is when it became ugly. The vet tech was VERY condescending to me regarding my choice to contact my vet. She was bordering on rude, her tone suggesting that she didn't believe that I would follow up with my vet. I did choose to have GLVS do a procedure that would flush the stone back into her bladder so that she could urinate and will follow up with my vet tomorrow. When I told the tech. what I had decided to do, she was short and rude. I had to wait for another estimate.. another 30 minutes. By now it is 3:35 and I stuck my head in the back and asked if someone would help me. My pup still in pain, I need to go pick up my son , and no one is in the lobby. Surgeon comes back in , very pleasant and understanding. So my next estimate range is $445.00 - $523.00 for the flushing of the stone. I pay half and leave for about an hour. I come back and expect to pay the second half of $523.00, which would be $261.00. The receptionist told me .. that will be $696.00. I questioned and the vet spoke to her and told her that the diagnosis fee wasn't included in the estimate. Great... so I waited 3.5 hours, was treated rudely by tech, and paid $956.00 to catheterize the dog and push the stone back in to the bladder. I don't have a problem with the vets per se... but this is highway robbery. I feel it is very unethical . They know how much people love their animals , and if you don't have an option, you either have to leave or mortgage the house. Did you go into veterinary medicine to have a mulitmillion dollar business or to take care of animals and those who love them???
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