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Businiess name:
Ken's Appliance Svc
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Review by:
citysearch c.
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Review content:
I do not recommend this company. I moved into a new house that included a brand new stainless steel refrigerator. At the walk-in it was discovered the door had a ding in it. The builder said to call a Whirlpool Dealer and they would order a new door and replace it. I called Ken's Appliance Service. They ordered the wrong door. So they ordered another door. and my husband met them at the house so they could install it. \r
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They showed up with the door in a box and installed it. We discovered shortly after they left after installing it that the new door had 2 dents in it that were worse than the door they replaced. I called them to tell them that the door they just installed was damaged as well. The girl who answered the phone said they could not do anything about it. They said that we should have noticed it when the technician was there but now that he is gone they will not do anything about it now. \r
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She then went on to tell me that the technician told my husband to inspect the door and sign off that it was perfect and that my husband did inspect it and found nothing wrong with it. THAT IS A COMPLETE LIE!! They did not ask my husband to do NO SUCH THING! \r
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He made the mistake of assuming that the technician knew what he was doing and never dreamed of ""inspecting it."" What idiot would install a refrigerator door that was damaged!! That is their job! How hard would it be for the technician to check the door they were fixing to put in and make sure it was not damaged? When I told her this, she actually hung up on me! Luckily, I called Whirlpool directly and explaiined to them how I was treated by Ken's Appliances. They said it would not be a problem to replace the door again and I will be calling another Whirlpool dealer to order and install it. So consumers, beware of this company. They are a very unprofessional two-bit company and you will not receive the service that you deserve.
Cons: Very unprofessional
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