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Businiess name:
Chantilly Bridal & Mr Tux
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Review by:
citysearch c.
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Review content:
I purchased a dress at Chantilly Bridal on April 5th. My sister and I went to the store and waited 30 minutes and asked 2 times if someone could help us. Finally, as we were walking out of the store, folks came over to help us. We wound up finding a dress and ordering it. On April 6th I called and left a voice mail asking that they not place the order until I could speak to them about the color. IAfter numerous phone calls and e-mails that were not returned I called back and explained the problems I had encountered and asked that they cancel the order because I had contacted them numerous times to handle this issue with no success. They agreed to cancel the order but charged me $45 to do so claiming that I had signed a contract when I signed the receipt. I tried to explain that given the horrible service I felt they should waive the fee. The owner yelled at me on the phone, told me she wished I had never bought a dress from her, told me that they had charge me $45 to pay the sales person who helped me for an hour, and then told me she was too busy to talk to me. She made me call back the next day to process the cancellation and then would not talk to me when I called. I heard her say in the background, ""That is the girl from yesterday..put her on hold."" Then she had another woman speak to me and was telling her what to say in the background. I tried to explain that while I had signed a contract they had voided it by failing to provide any customer service. They would not help me. I filed a complaint and saw that 4 other complaints had been filed in the last 36 months. Go across town to Cruz's Bridal. They are amazing!
Cons: Awful service, nasty people
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