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Businiess name:
Reynolds Optical Co
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Review by:
citysearch c.
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Review content:
Promised new glasses in two weeks. I called them after three weeks and they said they'd had a problem but would ""rush"" them, which to them meant two more weeks. After six weeks I hadn't heard from them and sent a fax to cancel the order. They refuse to reverse the credit charge and give my money back and now claim that (as if being over a month late, making no effort to communicate, and taking two months to make glasses (which are generally available in an hour for standard orders or a week for special orders) was acceptable) they never promised them in two weeks anyway.
Pros: good selection
Cons: Poor communicators and don't take responsibility 4 mistakes
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