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Businiess name:
Pet Village & Bird World
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Review by:
citysearch c.
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Review content:
My friend bought a fish tank (~$100) four weeks ago, and she tried to refund it by private reason. The tank was fine, and everything is working well. We never thought that it is impossible, but we did not get refund!! When we asked refund in the store, a clerk called another woman officer. She, the woman officer, watched the tank carefully, and asked why we want to return. My friend explained the reason (her personal reasons), then the woman said it can not refund because the tank was used. Actually, the tank was perfect condition: no crack, no out-of-order components such as filter. So I asked that all other used items can not refund, and she said YES. Is it real? I might not understand well about the return policies. But it is obviously strange when I think why other pet shops, Petsmart and Petco, accepts refunding and exchanging even if used stuffs.
Still I am not happy by their attitude for me. I would not recommend this store.
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