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Businiess name:
Santa Barbara Italian Cafe
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Review by:
citysearch c.
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Review content:
You think the Soup Natzi in Seinfeld is bad... try going to this restaurant!\r
Mamma is a terror. She is not accomodating, she takes advantage of her customers and tries to squeeze out every penny from a large group of people. The food was good, and I promise Mamma will think it's great, but I would say it's good. I was told a month in advance that we could pre-order for a group of 25 people and when I called back a week prior to the dinner (after the invites were sent out) to give the final head count, Mamma informed me that they don't pre-order and I should have asked for the correct person when I called. Sorry Mamma- you should train you staff better when they answer the phone. It is certainly not your customers fault. We decided after several argumentative phone calls to make it seperate checks because of the mis-information that I could not pre-order. I took 23 new customers (several are from Friendswood, went to High School here) to her restaurant, everything was going well and she advised the waiter to still charge everyone $25/person, even though it was agreed that it was seperate checks. I was left with 23 confused people and a greedy owner (who coincidentally LEFT for the night and could not be found) of a restaurant that wanted every penny from my guests. The waiter (Craig) was wonderful, attentive and sweet, but none of my guest knew to tip on top of the $25/person for a $12-$15 entree so I don't think he had a very good night. That is unfortunate and he should talk with Mamma or work for someoene who knows the value of word of mouth. There is an Italian restaurant on every corner. I advise you to GO SOMEWHERE ELSE.
Pros: Food is ok, restaurant is pretty, our waiter was really nice.
Cons: The owner is not accomodating when her staff makes mistakes-Takes advantage of customers.Wants to make every penny she can.
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