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Businiess name:
Ken's Donuts & Bakery
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Review by:
citysearch c.
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Review content:
I ordered a birthday cake for my cousin's baby's 1st birthday party. When I placed the order, I was told I would receive a free personal cake for the child with my cake order. They wanted to know what flavor and color I wanted for each cake. When I went to pick up the cakes, it was not ready. They said they did not have the personal baby cake and it should not matter because it was free anyway. Finally, after waiting 30 minutes, the baker gave me the baby personal cake that was the wrong flavor and color and said I could ""take it or leave it"". I asked to speak to the manager who did not apologize for her employee's behavior. I left almost in tears and told them I would never enter their business ever again. They made me almost 1 hour late and I brought my cousin the wrong flavor of cake. To top it off, the cake was dry. About an hour later, the baker called to apologize for being rude. But experience there was so stressful, it did not matter. Don't waste your time here. I now buy my cakes at Cakes by Gina.
Cons: dry cake, poor customer service
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