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Businiess name:
Wu's Open Kitchen
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Review by:
citysearch c.
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Review content:
Though never a restaurant to be listed as one of the best Americanized Chinese restaurants around, Wu's was consistent. We always order pickup and today we ordered mostly things we would usually order. Sweet and sour chicken, green beans in black bean sauce, and a sweet & spicy shrimp dish. The only thing edible was the steamed rice. The sweet & sour chicken was a sloppy mess and the breading was basically slime falling from the pieces of chicken. In the past it has been served dry with the sweet and sour sauce on the side. The sweet and spicy shrimp was just spicy and the green beans were questionable at best. Upon calling to complain and request a refund, I am passed to a manager who goes on to explain that there is a difference between lunch and night menu items. Not just in quantity, but also in preparation. What the hell? Who sells their customer one menu item on lunch and a totally different item of the same name at night? I tell him I want to bring the food back for a refund and he wants to scrutinize if we had drank from the drinks, how much of the food had been eaten, etc. I admit, I turned into an a**hole at this point. What kind of prick treats their customers this way. You might get marginal quality from these jerks for a while, but if you ever have to complain about the food, don't plan on any kind of customer service. They will take any complaint personally and become confrontational about compensation for poor quality product and service. Unfortunately, there isn't much on the way of decent Asian food in the King City area. But honestly, the food in this place isn't any better than Panda Express down the street. So if you want good Chinese food go to Republic Cafe in Portland. If you want chinese food in King City, go to Panda Express.
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