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Businiess name:
Elgin Furniture & Appliance
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Review by:
citysearch c.
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Review content:
Me and my husband purchased a house needed some inexpensive furniture...stopped in elgins first off the sales lady lisa was very pushy but its her job to sell....okay then so we pick out a living room set which she said consisted of a Couch, Love Seat, and 2 end tables...As for delivery costs it was to high so we picked up our own items and thank goodness for that after reading some of these reviews. once my husband goes to pick items up there's no tables..we call and question the fact that there missing...lisa tells us she never said we were receiving tables, which was totally false...She argues with us and says that since we didn't receive tables they would make our monthly payment cheaper than original, which I would assume so since the original quoted price included endtables as well.
A few months down the road my husband was slow in his real estate business for a few months so we were late on our payments, he goes back to work...when we come to within one payment of being on time a young lady from the financial dept offer us to come in sign new documentation to refinance our entire loan and implies that it will make our monthly payment cheaper. I ask how much cheaper, will there be any additional finance charges, will this extend or terms, will you have to run our credit again etc....she responds saying I'M TRYING TO HELP YOU OUT, okay more regret......I said I understand I'm just trying to clarify a few things If she was trying to help us great answer my questions, if not.....your trying to scam more money from us for a longer period of time. I requested to speak to a manager she says there no one else for me to speak with besides her..it ended with the account representative hanging up on me.
I called back to speak with a manager and I got connected to the Finance Acct Manager at Elgins she to could not give us answers except that they would finance but shouldn't need to run our credit again......
I honestly would like to just say the actual living room set was nice and it's still nice a year and a half later it's just that the customer service was poor from the begining with the unnecessary lies I would say to get a sale. Customer service is a vital part of any company and hopefully all the reviews that I've read primarily from this location will get the attention of some one at Elgins to make some changes.
Cons: Definitely a con, regret whole experience
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