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Businiess name:
The Country Bride and Gent
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Review by:
citysearch c.
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Review content:
A few months ago I went to the Bensalem location of Country Bride & Gent to look for my bridal gown & had a pretty good experience. My consultant was nice & helpful and handled all of my needs and requests well. I ended up getting my gown at another store, but since I had a fairly good experience I decided to head back there with my bridesmiads to look for bridesmiad dresses....what a huge difference from the first time I was there.....Immediately, the girl at the front desk was extremely rude & unhelpful! She had a very bad attitude...and even made a comment about how the store receives their dresses 6 months after all the other stores around (this was after I asked for a specific 2008 dress from a designer)! Completely unprofessional!! She then told us we could go back and look through the dresses and that was the end of any help or service we received from any of the employees!! Not one person asked us if we needed help or were doing ok. I had to search out someone to set us up in a dressing room and the person seemed like this was a chore rather than her job. Even when we were done & I myself had to write down the designer and style number and stated very loudly for all employees to hear that I would be looking for these specific dresses at another store.....and even after my bridesmaids made comments about the poor service....WE STILL DID NOT RECEIVE ANY HELP OR SERVICE!!! I absolutely could not wait to get out of that store and I know my maids felt the same! I would not recommend this store to anyone!!! Steer clear of shops that do not provide good customer service!!!!
Pros: None.
Cons: Horrible Customer Service!
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