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Businiess name:
Video Only
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Review by:
citysearch c.
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Review content:
I bought a digital camera at the Lynnwood location. The camera was not high-end/expensive and the entire time the sales rep was helping me, he made me feel like I was wasting his time. Regardless, when paying, I specifically asked him about the return policy. His answer: ""You can bring it back within 30 days if you have the original receipt."" I used the camera for a few days and decided to bring it back to the store and exchange it for a different one. When I got to the Tukwila store, to make the exchange, the manager thinking I was there to buy an item greeted me with a smile. When I said ""I have a return"" his smile faded into a grimace and his demeanor changed as if he had encountered some vile criminal. I decided I just wanted my money back (rather than deal with VO again) but the manager told me that he could only offer me a store credit. I told him that the Lynnwood rep never said anything about a store credit - and I asked specifically - ""You can bring it back within 30 days if you have the original receipt."" - was all he said. Shame on me for not reading the receipt more carefully. He offered for me to go to the Lynnwood store and take it up with them there (I was in Southcenter!) - I had no choice but to accept the store credit. While another rep was processing my credit, the manager made a big show of examining all the contents of the camera box - most of it (manuals, USB cables) in their original, sealed bags - as if to imply that I had tampered with them. The whole experience was very unsettling...from the ""put-out"" sales rep in Lynnwood to the Neanderthal manager in Tukwila. Extremely appalling customer service.
Pros: Parking Lot
Cons: The people who work there
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