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Businiess name:
Cogans Pizza
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Review by:
citysearch c.
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Review content:
A friend and I decided to eat at Cogans around xmas. I have never actually ate there before (just drank late night) and I will tell you I will NEVER eat there again. I ordered the spinach chicken pasta. I maybe had about two bites when I crunched down on something. Immediately I knew it was a b u g and a HUGE one at that. I exited the b u g into a napkin and ran into the bathroom to p u k e. The friend I was with called over the waitress and showed her the critter. It was bad enough that I had a b u g inside of my mouth, but the customer service was even more disgusting. Naturally, since I had a little more protein in my food than expected, my friend could not eat her food. I mean, would you? The manager told the waitress to take off the pasta. We asked to speak to the manager. She came out and we explained to her that my friend could not eat her food and it should be taken off. I have been a waitress before. If this situation ever happened to us the table would not have to pay for anything. Because that is good customer service. The manager refused to take off my friends food, or the fries and 1 beer I had ordered. I didn't want to argue because I wanted to go home and clean my mouth. To me it looks bad for a restaurant not to comp food when something like this happens. Our complaint was legitimate, and the r o a c h was the proof. The manager kind of shrugged us off and said ""well this kind of stuff does happens"". That comment ticked me off even more. I should not have had to pay for anything except the tip.
Cons: extra protein in the food
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