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Businiess name:
Dick Hannah Volkswagen
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Review by:
citysearch c.
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Review content:
I found a car online via auto trader and it led me to Dick Hannah's website. I dont like dealing with car dealers at all so I figured using the online chat option to find out about the car. I prompt response from Barbie and she was very honest and upfront about what was available (unlike most dealers). I made an appointment to be there in a few hours and she even called me near the appointment time to let me know one of the cars I was asking for was in fact gone. I loved the fact that she actually called me to tell me. When I arrived she had the other car waiting and was very upfront about how she the dealership worked (non commision) and walked around and found out more about what I wanted. In short she spent so much time explaining cars and options, and gave valuable personal expierence instead of just trying to sell me the first car I found. We came back that night with my 5 year and wee happened to forget a DVD, and she actually went out to her car and brought us one of her kids...AMAZING customer care. She then stayed 3 hours after we arrived to ensure until the deal was done and we were driving away in our new car that we were happy and understanding the full process. She knew so much about all the cars and truly seemed to care about our happiness and we never ever felt pushed or pressured. I have never posted an online feedback for anything before, but her service and her team that night, the finance and closer guys were great. She though made the sales expierence second to none and we will be lifetime customers of HERS for sure!!! She changed my view of buying a car ten fold...and even called and texted me to ensure we were happy and doing well and remembered to set up our appointment for window tinting also!!! Thank you again Barbie for caring and showing your true understanding of what we really wanted!
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