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Businiess name:
Monteaux's Public House
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Review by:
citysearch c.
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Review content:
I wrote a review back on 6/11/07 under portland27 regarding the service I received that I felt was unsatisfactory. I have since spoke with the owner Larry and he has convinced me to give this restaurant another try simply with how he handled my situation. He listened to what I had to say and was very apologetic. After investigating my claims he came back to me with legitimate reasons as to why I might have experienced what I did. He did not try to excuse anything away & he remained apologetic. The waitress also had a good explanation as to why the service we received may have been a little off that day. Though I experienced 2 separate occasions of poor service I am satisfied with the explanations that were given and the owner's sincerity in handling the complaint. He made it clear through his actions that he strives for better customer service by taking my complaints & addressing them as well as taking steps to improve in areas that are needed. It was also made very clear that I was a valued customer and and that is exactly how I have walked away feeling. Larry and Sal went ABOVE AND BEYOND what they needed to do to correct the situation and I am very appreciative of that. I was truly amazed at how well I was treated with my complaint and the lengths they both went to to make me feel like a valued customer. Thank you Larry and Sal. They are both in this business for a reason and that is because they know exactly what it means to be in the service industry and that is why they have been around for some time. I will not only return to their restaurant but I will recommend them to others as well. Any restaurant that handles their customers in the way they do deserves my business and recommendations. It is so refreshing to deal with a business that doesn't send your complaint on to corporate to get lost in the pile. Caring involved owners never gets old and is a wonderful personal touch. I just can't say enough. Keep up the good work. Monteaux has my vote all the way!
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