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Businiess name:
Animal Hospital Of Mount Pocono
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Review by:
citysearch c.
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Review content:
I tried this vet a few weeks ago as my dogs needed to be vaccinated and I happened to be in the area at the time. AWFUL, AWFUL experience. Dr Valese is not very friendly or personable. My husband and I waited 45 minutes before we were seen. Once we were in the room, Dr Valese spent the whole time trying to sell me one product after another (from toothpaste to heart worm to laser skin treatments). He barely touched either dog and gave me the impression that he did not even like animals.
My one dog needed a nail trim so I figured might as well get it done while I'm here. Big mistake on my part of not asking the price first. When I got to the counter later on, I was charged $25! Everywhere I have always gone, its $10.
The other dog had a small scab on his foot that he kept licking. I asked Dr Valese to take a look at it. He took the dog in the back and shaved a small patch of hair around the sore and cleaned it. When he was done, he kept pushing one of those plastic collars to keep the dog from licking it. I didnt think it was a good idea and declined a few times but he was relentless and kept pushing it. I finally agreed because I did not want to be badgered any longer. When I got to the counter, the bill was $330!!!! They make you pay the bill before they will bring your dog out or even show you the itemized receipt which is also part of their scam. I was charged $70 to "clip the hair and cleanse the wound", $50 for antibiotics, $25 for the nail trim and $30 for the plastic collar I didn't want to begin with. At that point, I tried to return the collar and get a refund. The receptionist went in the back and spoke with Dr Valese (who would not come out and speak to me himself) and I was told that only half my money could be refunded for the collar because "he factors his staff's time of putting it on and off the dog into the price of the collar!" What about my time? I waited patiently in his waiting room for 45 minutes before I was seen.. After numerous letters, phone calls and emails, they finally agreed to refund my $15 however it could only be used as a credit for more services at their facility.
Don't waste your time going here and if you do, please ask for the prices before you get anything done! This guy is an arrogant Salesman, not a Doctor. He is extremely overpriced and when you question him, he will tell you that he is overpriced because you have to pay for great service. To him, it is all about making himself money, not providing your pet with the best care as he claims.
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