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Businiess name:
Sleek Surgical & MedSpa
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Review by:
citysearch c.
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Review content:
I made appointment for botox, one area only for $325. I told them I had gift certificates, I brought them in and was then told (AFTER GIFT CERTIFICATES WERE ALREADY PURCHASED AND PAID FOR) that gift certificates can not be used on packages or ANY INJECTABLES (botox, fillers, etc). AND they have never seen a certificate like the ones I presented, not sure if they are "legitimate" or not. The manager refused to give me the contact info for her supervisor, but told me that her supervisor would be back in an hour. I waited for more than 2 hours, still NO SUPERVISER!!! The manager assured me that she would call me when supervisor (area manager) returned. I have recieved NO PHONE CALL or feedback.
I explained that I drove 45 minutes from Wellington to make this appointment, also my husband took time off of work (which he would have earned more than $1,000) so that he could be home with our 5 year old so I could make this appointment. ALL FOR NOTHING!!!! What a waste of time and money. This manager was not very helpful and even spoke with the marketing company who sold the gift certificates.
Also, she tried to call her superviser while I was in facility, but got "no answer". However, when I asked for a way to contact her supervisor, she told me "she has NO phone number for her, no way to contact her, just when she shows up in facility". We all know this is not true. DO NOT TRUST THIS PLACE!!!! I believe that the staff does not care about their customers and do NOT care if they are treated poorly or not. I am so dissapointed with the way I was treated, the customer service and the lack of knowledge by the "manager" of this spa. What happened to customer service? I thought this would be a nice convenient alternative than going to a doctors office, I was wrong.
*ALSO.... dont believe all the positive comments, many are from staff of medspa. (something I was told before I ever visited this facility).
Pros: convenient hours
Cons: POOR management and customer service! SCAM SCAM SCAM
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