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Qwest
Category:
Home Electronics
Seattle, Washington 98101
(800) 244-1111
I'm just going to write this review as points because the list of complaints is too long to write in paragraph form...
- Went to a kiosk in the mall to order DSL service ONLY. Told them that I...
I'm just going to write this review as points because the list of complaints is too long to write in paragraph form...
- Went to a kiosk in the mall to order DSL service ONLY. Told them that I did not need nor want a land-line. They told me that it would be cheaper to get DSL with a land-line anyways so I did.
- Was told that my bill would be $30 something a month but my first bill would be like $100 because of set-up fees and what not.
- Did not get a bill for 3 months.
- When I finally got my bill my service (aside from set-up) was almost $100/month not the $30 something they quoted me.
- Called customer service and got the land-line removed and got a little credit. (Except they are charging me $40 something instead of the $30 something I was initially quoted.)
- Next bill the land-line was still on there PLUS now I had long distance which I NEVER had before.
- Called customer service to get land-line removed AGAIN...and asked them about the long distance...turns out they had billed me for SOMEBODY ELSE'S long distance! They removed the LD charge and I paid my bill in full.
- Get another bill a couple weeks later saying that I am past due and they will be shutting off my service. This bill has completely different charges that do not even match up with the last bill. (Also when I checked online my account showed that I owed YET a different amount?!?)
- Before I even have a chance to pay the "overdue" bill I get another bill reflecting the charges I paid on the bill before last...you still following? Me niether...
- This bill, although according to the last bill (and the customer service rep) I was all paid up, showed that I actually owed MORE than what I was told was the full amount (we're talking about hundreds of dollars here as opposed to the $30 something I was quoted)...and I'm STILL being charged for SOMEBODY ELSE'S long distance...
- And it continues...
BEWARE OF QWEST!!!!!
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