Let's start with the window installation in Nov. 2012. Jason and Steve were the installers. They were not the friendliest of guys, that's the first thing. The second thing is that Jason butched and cracked my sill on the front window, leaving me practically no sill at all. Then we got hit with Sandy and that brand new front window that was installed 2 weeks prior, leaked like a running faucet. I had to use at least 10 towels continuosly for almost 24 hours, needless to say my walls, window treatments, and carpet through my basement were a mess! I called Mitch and they did come back out and caulked an area they missed the first time. That problem was solved.....and might I add, the window is nice and tight!
Then in January I had an entry door installed, repeat business. Fabulous door! I ABSOLUTELY LOVE IT! Had a problem initially getting someone to install a storm door because of what they said was an improper installation... hmmmm! Have to have a storm door! Went back and forth between Mitch and the contractor who was to install the storm door when I decided to go with a door company directly, and not a local store like Lowes, since Mitch couldn't refer or recommend anyone! That too took me by suprise, you're in the door business but couldn't assist in a storm door purchase! Finally found someone to do the install, has to be custom but you get what you pay for! That should arrive in a few weeks and I'm sure I'll be pleased.
Lastly, I have to say that the woman who is the front line for Window Wholesalers...won't mention names ( Marcy) really need to be mindful that the customers are who keep them in business. The indirect sarcasim is unacceptble and will run good customers like myself away. But I must say after all the drama,at the end of the day I am satisified with the PRODUCT, but not the SERVICE! Cocky is more like it!
more