They're entirely independent. Meaning that they don't have a gigantic staff and offer "your glasses in 30 minutes or they're free!"....which also means that, quite often, you have to wait a few days (or a week) in order to pick them up. [[That's the bit that kept them from being tippy-top rated in my book]]....
The staff, especially the head sales associate Bill (or manager, I'm not positive)--is patient, flexible, and looks out for not only what might compliment your face the best, but also reminds you of what frames have the steepest price cuts going on. ((After a frame has entered their store, they sysematically drop prices every few months...and keep doing so until it reaches the 10-or-20$ rack)). I've purchsesd four frames there @ pretty-damn-sexy prices, have gone back to have my frames "re-adjusted" or with a minor complaint and have correspondingly received outstanding response and customer service.
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