I've been going to this vet for 11 years. They are busy, low cost, and like any other people in the world that you encounter, you get from them what you give to them. Give them a hard time and you'll get, in your perspective, crappy service. Be nice to them, and they'll be nice to you because they are people just like you and me, and they are nice. I see some rough edges, but nothing I would call rude. I know how to be rude myself, and I don't see that in them here. \r
\r
Every negative I have read here makes me wonder what the perspective is of those who wrote the negatives. I know this, if you are looking for negatives, you can find them, because there aren't any perfect people in the world, not that I have ever met, including myself. If you want perfection this is not the place for you, but good luck finding it, and if you do, you better not go because you'll ruin the perfection of the place.\r
\r
If you press for answers when you are speaking with the vets, you'll get answers, so don't let the vet go until you are satisfied. No need to be intimidated. \r
\r
Because they are very low cost, ex: pre-anesthesia blood panel $37, most regular vet offices $104. This is not a ""you get what you pay for"" type of place, and they will spend the time with you and your pet if you feel you need more information or time with the vet. Their vets rotate from this clinic to other clinics so you may not get the same vet every time depending on the day of the week.\r
\r
I have been a bit disappointed in some of the service I have gotten in 11 years, but overall, and we are talking 11 years, I have trusted the well being of my very best friend, my dog Watson, to them and they have taken very, very good care of him every single time, and sometimes, because they know I am disabled, they don't even charge me for some of the visit charges, which costs $25. \r
\r
They just got computers to start keeping records of the animals and they have all kinds coming through there, not just cats and dogs. It would be good if everyone knew how to be a good customer and patient when coming to this place. Patience will serve you well here. They really don't do appointments, except for surgeries, but I'm pretty sure they are a 100% walk-in clinic, and man, they have a lot of patients and customers. \r
\r
I trust them, but do some Internet research on your pet's symptoms before you go in so you can be prepared to ask questions.
more