I have been to Go Honda on two different occasions and was extremely disappointed both times. The first visit was to repair an item recalled by Honda. I took our Odyssey in and they asked if there were any other problems with the vehicle. I told them that our driver side sliding door was not opening and asked them if they could take a look at it. They called me the next day to let me know that if they were to look at the door they would have to remove the door panel and there was a chance it could break. I told them to just leave it alone. I went to pick up the van later that day and got it home to find a crack in the driver side door panel. The same one I had let them know to leave alone. I called to speak with them about it and was told that I would have to pay them for labor and the broken latch that was causing the door not to open before they would fix it. I was very upset that they, number one, broke my panel when I specifically asked them to leave it alone, and number two, that they didn't even have the common courtesy to let me know that they had broken it and let me discover it myself. I told them that I was not going to have anything else done to my van there and that I wanted the panel replaced and given to me. It took my and my husband calling multiple times and speaking to multiple people, including the manager before they agreed. My next visit was to look at a Civic. I figured that the service team couldn't have anything to do with those working the floor. I was very wrong! We spoke with Jay who found us a 2009 Civic Hybrid to test drive. We asked him 3 times what the price of the vehicle was and he refused to tell us. We drove it and went in to see what we could get for our trade in. He still refused to give us the price and would not tell us what they would give us for our trade in. He just kept saying, we'll do it all at once. Then he wanted us to give him our info so they could pull our credit, all for a car we didn't even know the price of! My husband refused and said he would not do anything else until he got the info on the car and our trade in. Finally after waiting for 15 minutes we had had enough. We asked for our car's keys back and waited another 10 minutes before they brought them out. What a horrible experience, the whole demeanor in that building was uncomfortable and you could tell no one cared about anything but your money! If I could give them 0 stars I would, 1 is too generous!
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