I wish I had read some of the reviews here before starting service with this company. I began service in around May of 2010. They came when they said they would, but I'm not sure what they did because my lawn did not improve. In fact, at one point, I could tell that whatever they applied had a negative impact (there was an obvious yellow patch in a very specific spray pattern around the yard). I paid extra to have aeration and chinch bug treatment, but still my grass did not look any better. I followed all of their instructions about how much to water and how often to mow. After a full year, I called to cancel because my grass looked worse than when I started their service.
Here is the kicker. They convinced me to give them a few more months to make things right and that I would have 2 months free. They sent out a manger to walk the yard and I pointed out areas of concern. He had no real suggestions except that he would get some growth treatment and have a sprinkler guy come out to adjust. The growth treatment didn't help and the sprinkler guy said the sprinklers didn't need any adjustment. I gave them the 2 months and even a few more (that I paid for), but still things just got worse and worse. I finally called to cancel and was sent a bill for $200 as the final amount that I owed. Seriously? After paying $50 per month for a year and a half, I still owe $200 for a yard that looks worse than when I started??? I tried working with them but they wouldn't budge on the final payment.
Avoid this company. Their service doesn't help and their customer service is even worse.
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