Your master plumber Ken Faust called me immediately after receiving a letter I had written and told me he understood exactly what my problems were and how he would resolve them. The next day he was at my house, personally reviewing my complaints. I had two: inadequate water flow at the kitchen faucet, and the long wait for hot water to reach the kitchen/laundry side of the house from the new water heater.
The second problem would be solved with an instant hot water pump, which Church Services would install. The first problem was self correcting, in that debris form the installation was probably blocking the line to the kitchen faucet, and when it was flushed , the water flow would be normal. Both plumbers told me that, but all I could see was the low flow in a new faucet. Over the next several days, the flow increased to a most satisfactory volume.
The new water pump required an additional plug. On investigation we learned the old panel couldn't provide the additional service and still meet code. I agreed to have Church Services install a new deluxe electrical panel with a surge protector. This turned out to be a highly fortunate decision. I am covinced the old box was a disaster waiting to happen. Mike clearly described what was going to happen, how long it would take, and he and Raul kept me informed of the progress and some of the suprises encountered along the way.
I ended up spending mroe money than I thought I would when the plumbing project began, but that's because I didn't understand the condition of my home wiring. However, I feel i got more than my money's worth thanks to the plumbers and electricians at Church Services. I will definitely use them again when I"m ready to do the down drops of the plumbing lines, and I will be happy to recommend their services!
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