It must come down to the particular vet on duty. Ours was Rita Gritzmacher. She was honest but sensitive at a difficult time for us. There was no attempt to push any costly tests or other procedures. She explained that our dog had lived a long life and given his symptoms, was most likely dying from heart failure. Our dog was in pain, so the decision to put him down was not hard to make, though of course we were sad and emotional. Dr. Gritzmacher explained everything carefully, and gave us several choices of how to proceed. She offered us the opportunity of being there at the end, but we chose not to. One thing Dr. Gritzmacher said seemed particularly sensitive: ""We'll be there for you."" She wanted us to know that she would act on our behalf. I liked the way she seemed sympathetic but professional. We had some added questions, and Dr. Gritzmacher patiently answered them. I should also mention that the receptionist was very nice, and also sympathetic. It's never cheap to get emergency vet service, but the price was not extraordinary. Based on this limited experience, I would recommend this place.
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