I called in to have our washing machine serviced. Called on a Saturday and indicated the problem. I asked the nice lady what it would cost if they come out and they cannot fix it as I didn't want to spend a ton on a washing machine that was worth $300. She said it would be a diagnostic fee of $35. I asked her, is 6 years old a decent lifespan and she said, ""oh yes I doubt its anything we cannot fix if its only 6 years old."" I also let her hear the noise and said I am wondering if its the motor. Anyways, I decided to have them come out and fix. Repairman was nice, but listened to it and told me that it was the motor and to fix it was about $300. Then I got charged $75, which was $35 for diagnostic fee AND $35 for a Trip Fee. I called and told them that I was not told about the trip fee. They said that there is always a trip fee and the lady on Saturday should have told me that. I said, yes she should have! Anyways, long story short, they didn't care or even try to discount it, basically tuff luck that our representative didn't tell you there was a trip fee. I would not have done it if I had known it was $75 and not $35 as told. In a nutshell, YOU ARE OUT $75 NO MATTER WHAT THEY DO, they get paid JUST TO SHOW UP and possibly RECORD YOUR PHONE CALL IF YOU CALL. Will not recommend at all to anyone in future. Do not call and waste time. Note: See below, I am not alone, there are many others that were not told of the TRIP FEE, if they SHOW UP and say Hello, you are out $75-80. I wish they reailzed that if they worked with me I would have sent them much more than $35 more in the future of business from myself and friends. Some businesses are just out to get you and this is one of them.
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