I ordered bridesmaid dresses and was told it would cost $25 per dress to expedite delivery and it would take 6-8 weeks. I was given my order total and asked if I wanted to pay it all at once, or make two payments. After 7 weeks I had not heard anything. I discovered that the dresses had been delivered to the store (two states away from where I live) and not my home. The owner explained that is how they do business. They get the dress to the store and the bride is responsible for the rest. They also said since they notified the bride, they had no responsibility to notify me. This is despite the fact that I was the one who placed the order and paid the bill. No one in the store explained to the bride or to me that delivery of the dresses would mean only getting it to the store. I was then told there would be an additional charge to get the dresses to my home. The store spoke to the bride and used that as authorization to charge my credit card an additional $45 for shipping. When I found out about the charge, I called and spoke to the owner and said I did not want the dresses shipped, and I would pick them up at the store. The owner then told me it would cost an additional $42 in sales tax because the dresses were being picked up in Texas. In our discussions the store owner told me I was not her customer (even though I ordered and paid for the dresses), and that the only one they needed to deal with about bridesmaid dresses was the bride. When did it become an accepted business practice to give a customer a total cost and then add $40 to the order? When did someone other than a card holder become an authorizing agent on a credit card? Lastly, I went out on the internet and found a website where I could get the exact same dresses, delivered via rush delivery to my house for $132 less than I paid Mayfair Bridal. STAY AWAY from this business.
more