I have been a loyal customer of this restaurant for over 5 years. Today I took a business client to lunch as I do frequently. My lunch (Chesapeake omelotte) was not served as ordered and no effort was made to correct my meal or offer a credit. Further, I have been using business luncheon cards there for several months. On my latest one I had purchase 3 lunches and the fourth one earns a free lunch. In trying to use it management informed me that it was not good as of a week or so ago and made no efforts to allow it even based on my long-term loyalty. I will not return to this restaurant. I believe in making every effort to please a patron and in this economic environment it is ultra important. If they value my business that little then they won't get it.
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