Lion was hired to take a tour group from Bucks County PA to the Newark Inernational Airport for an international flight. The bus driver got lost on the way to the airport. Had we not corrected him, we might have ended up in Albany. Fortunately we allowed extra time and did not miss our plane. The return trip was even worse. The bus driver showed up 1.5 hours late and then did not know how to find Terminal C baggage claim. The worst was while we were waiting for the bus driver on the return trip we kept calling the company's main phone number. The answering message prompted us to dial a pager number to get a dispatcher. We did this multiple times and the dispatcher never called. After 1.5 hours of calling we finally got a live body who gave us the bus driver's cell phone number. When we finally helped direct him to the baggage claim pickup area, he offered no apology for being late. This was the most unprofessional business I've ever worked with. Save yourself some aggravation and hire a reputable firm. Stay away from Lion Trailways (Lion Tours).
Cons: Unreliable
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