I chose this for a birthday based on the great reviews. It didn't live up to anything I'd read. The food was bland, cold, and not cooked properly. The birthday treat was disappointing - a piece of chocolate, candle, and a few pieces of candy. To top it off, they lost my boyfriend's scarf. The girl told us twice we were wrong - we had not checked one. The manager was completely uninterested in trying to solve the problem. I got a call two days later from the Director of Outlets who could only blame it on the outside company that ran the coat check. He emailed me the following day offering nothing...unless we returned, we should contact him. I was shocked by the lack of customer service and care, and sad for a wrecked birthday.
Pros: The hotel looked nice...
Cons: Pretty much the entire experience
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