We arrived 5:00 to secure a seating spot for 12. We were told all of our party had to be there. So by 5:30 they all were there and no seating available, please wait 25 more min. It became an hour. My husband a diabetic, passed out and we had to help him up and get something into his system. The crowded nature of the door, pickup and deliver, no seating for those waiting, just made our holiday experience a real disappointment. At 6:25 we were seated, service was fast, and pizza was good. We missed our Snowflake lane experience due to this type of operation and we won't be back. We'll choose a restaurant who really believes that customers should be treated well.
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