I do not know how SAKS Fifth Avenue shopping is in person; however, if you purchase ONLINE and ANYTHING is incorrect with your order, WATCH IT! They WILL go after you; they will not assist you in resolving their packing and shipping errors, and no matter how small or large the problem or purchase, SAKS will fight you until the end. If you do send back the damaged parcel and merchandise, there is still absolutely no guarantee that your problem will be resolved. I would expect a ""high-end"" company such as SAKS to sell and ship quality merchandise. I have never received an order with so much damaged merchandise. It really makes me wonder just exactly what SAKS is selling. What I received was more like merchandise that was tossed in the ""disgarded unsaleable to the general public"" pile. An update to this note: It took me three months to get SAKS to pick up their garbage parcels. I was contacted by someone from SAKS who stated that they were going to my CC to recover THEIR funds because they claim I have had similar problems with ""other"" merchants. They would not provide the names of these ""other"" merchants; however, they went from claiming that items were delivered and damaged merchandise was not theirs to me being some kind of fraud. They are the frauds. They [finally] took back their garbage parcels and STILL do not want to refund! I KNEW they were going to do this! I am so glad I took photos of the junk they delivered. Again, BEWARE OF SHOPPING ONLINE WITH SAKS!
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