My first visit to this place was for my dog's very first haircut. I was a little nervous about how they would cut his hair. I gave the groomer very detailed (and admittedly high-maintenance) instructions, and she listened attentively, and ultimately gave him the haircut I requested. I was very pleased with the result, and thought my baby looked rather dashing.
The second time I brought him in was for a one-night sleep-over. I looked up the reviews online and was a little hesitant because of what was written about an incident involving ""animal abuse"". I decided to go ahead and book the boarding anyway, because I had had a good vibe from the owner and the staff when I met them a couple of months earlier. As I was entering the establishment to drop off my dog, I noticed that they had posted an open letter on their window, explaining what had happened. Apparently, two dogs got into a fight, and one of the dogs' jaw locked onto the other dog. The staff member who was there hit the dog to try to get him to let go of the other dog. In the letter, they admitted that the staff member's actions were wrong, and that that person had since been reprimanded.
There are probably better methods of dealing with a dog whose jaw locks, but given the frightening circumstance of a dog who won't let go of another dog (and potentially fatally injuring the other dog), I think that the staff member acted not unreasonably. This, to me, does not constitute animal abuse; the staff member was trying to protect the other dog.
Anyway, I went ahead and gave them my dog for a night. During the brief time that he was there, I felt comforted by the fact that I could watch him online on their web cam. There are web cams in each of their two rooms (one for small dogs, and one for big dogs), and you can see with your own eyes dogs who are just chilling or playing. It seems clear to me that the staff members do their best to accommodate their boarders. When I went to pick my baby up, he was calm and happy. I was content with how they seem to have taken care of him, and would board him there again. I would give them 5 stars, but am knocking off a star because they're a little pricey for boarding.
Pros: great grooming & boarding facilities
Cons: a little pricey for boarding
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