VERY unhappy with this store. We ordered 4 tuxes from Mr. Tux (Newhall) for our wedding. All 4 were wrong. 4 separate times. As of the evening before our wedding, we didn't even know if our guys were going to have matching tuxes. The kicker was when the store said it was my GROOM'S fault for telling me about the issues and adding to my stress.
Brides, if you want to be worried about your bridal party's attire up to the very minute of your wedding, go see the fine folks at Mr. Tux in Newhall. However, if you want to see professionals who do their job and don't try to pin the blame on you for their mistakes, go somewhere else...actually, go ANYWHERE else.
Long story short:
No apologies. (They actually go a long way!)
No excuse left unused. (Truly. None.)
No discount for the inconvenience. (Not even 20 lousy bucks!!)
No problem writing this bad review.
Pros: At least I didn't get my dress here!
Cons: TERRIBLE customer service, repeated mistakes, feeble excuses
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