I will be very objective. Here's what I liked about the place: 1). nice and friendly people, 2) I was offered refreshment ...this is where everything I liked about the place stopped. Upper Hand Royal Oaks is supposedly one of the highly rated salons in Houston. I've seen many high rated salons in Chicago and Upper Hand doesn't even come close and here's why: I wasn't given a tour of the salon (I had no idea where the restroom is or anything else for that matter), I wasn't given a smog (I had very expensive tee shirt on.. thanks god it was black otherwise it would be ruined by color), there was no place to put my purse (my stylist put it on top of the garbage can in front of the mirror!!!! lady next to me had her expensive purse sitting on the floor); Their chairs were uncomfortable (I had my hair colored and cut, so I spent two and a half hours in that chair ...my back was hurting because the back of the sit is made out of wood and it was rubbing against my bra), employees didn't look stylish at all.. if you're in the beauty industry, you should look beautiful. I was also disappointed with my stylist, seemed like she was not confident at all, no first consultation to understand what I do daily with my hair, what I like or dislike etc. She barely knew how to blowdry my hair and she was very slow. I'm sorry, but when you charge $70 for a haircut, you better know how to blowdry it too. I had to finish my own hair with a flat iron. Any self respecting stylist will not allow her client to touch/fix hair while in their chair. All in all... this salon is below average in my book and their services are not worth the price they are charging. No wonder the place was empty on Friday evening (normally one of the busiest times for salons). Total disappointment! I gave this place two stars for the sheer fact that the people were nice, otherwise it would get no stars from me. I will NEVER go back to this salon again!!!! My manicure and pedicure sucked too!!!!
Pros: friendly people
Cons: services are not worth the money
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