The next day I got a phone call from the manager of Bello's, Christine, who told me that they would refund my money, but only with a doctor's note confirming that I have first degree burns... Now they were asking me to PROVE that they burned me!! Even after they talked to the inexperienced waxer, Bluebear, who admitted that he was wrong, even though they KNOW I got bad service, they still wanted a doctor's note... I went to the doctor, something I was able to do on a Friday afternoon because I had to leave work AGAIN because I was in too much PAIN, got my damn note and marched right into that salon... I slapped the note down on the counter and told them to refund my money NOW... To which the owner replied "We are going to further review this note." I told her to go right ahead because I want them to KNOW what they DID TO ME!!!!! She tried to discredit my honesty... I have never experienced WORSE customer service than I ended up experiencing with Bello's Salon and Spa... First they allow an inexperienced esthetician use hot wax to remove my hair when he had NO IDEA WHAT HE WAS DOING, then they give me first and second degree BURNS, then when I inform them of my injuries, they hassled me for two days, finally saying that they have had "A fast one pulled before" even though the idiot who burned me ADMITTED THAT HE BURNED ME!!!! I reminded them the horror I have had to experience these last two days, and will continue to experience discomfort and pain for DAYS, not to mention the toll this has taken on my self esteem... I reminded them that they were SEVERLY insulting by making me return with a doctor's note, despite my torture chamber master's confession.. What happened to me was absolutely unacceptable, and the lack of concern for my well being in a place that is SUPPOSED to be customer service driven was absolutely repulsive... I wouldn't reccomend this salon to even my WORST enemy...
Pros: the salon was beautiful
Cons: I recieved first and second degree burns from my waxing treatment
more