I enjoyed manicures and pedicures at the Hands On Spa for many years. I had an appointment one afternoon that I had to cancel in the morning. The appointment was at 5 and I called around 9:30 after my doctor called me to confirm that I had Strep throat. I was waiting until the morning until I felt better to call and also to hear from my doctor. Rather than going to Hands On and infecting everyone there, I rescheduled my appointment. Later that day, I received a call from Hands On saying that they would have to charge me anyway for the missed appointment. I had already rescheduled so I canceled that appointment and I will never go back there again. They just lost a customer and do not even care. The woman was rude and no understanding. Do they even know how to run a business?
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