I don't agree with ""Unhappy""'s review of the Brookfield Animal Hospital. Comments should not be the basis of judgement for the service one receives for care of pets. I have had a very pleasant level of customer service from BAH, including:\r
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- A warm, friendly staff who helped me register and check in promptly. Even in a crowded waiting room, I only waited 20 mins to get seen by a vet.\r
- The ability to schedule appointments, and they do stick to their appointments unlike other vets that may schedule you but you wind up waiting 40 mins in the wait room.\r
- Doctors who are efficient and thorough in their examinations. They asked very good questions relating to my dog, and offered up a lot of advice concerning my breeds. They weren't pushy in terms of services, they only wanted what was required for the pet.\r
- Excellent follow up for marginal cost. One of my dogs had an allergic reaction to his distemper shot. I brought him back immediately and they put me ahead of a few people who had been waiting due to the urgency. They gave me another medicine to mitigate the effects of the distemper at their cost level, versus retail. Oh, and I went to see them shortly after they closed, so I was happy they took me in.\r
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If I had one compaint, it would be the size of their waiting room. It is small and there are toys and treats for sale that are far to easy to reach for some curious dogs or small children who are with you in the wait room. I'd expand the waiting room and place temp kennels somewhere to isolate pets. My dog was growled at and scared by a lot of other more aggressive pets in the wait room, which forced me to hold him instead of holding my toddler. \r
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Thank you.
Pros: Service, Timeliness
Cons: Waiting Room Layout and Size
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