I decided to try this salon based on the great reviews on this site, as I'm very timid from a previous bad experience by another salon (chemicals burned the scalp - almost 2 years ago). I've had my hair colored exactly 15 years now with only 1 bad experience. \r
\r
Unfortunately, Papillon with Jila is now my 2nd...and hopefully last. My overall haircolor was unnatural looking with the sides in chunks... spaced about an inch from the scalp. I informed her well in advance how I wanted it to look- natural. My hair is very important to me, and I felt so humiliated with the end results. Furthermore, I never paid more than 80$ for my hair; for the same partial highlights. Usually averages 60-65$. She charged 130$ plus an additional 40$ if I wanted to fix the color. I paid the 130$ and cried when I walked out. I sensed Jila was primarily happy that she still recieved payment and avoided any fault. This has been the worst customer service experience of my life.\r
\r
Thank god for my former hairdresser whom I've gone with for a few months now. That same night, she fixed my haircolor free of charge. The people at her salon agree they could not believe Jila let me walk out of the salon that way. This a 130$ lesson well learned and I will no longer try other salons. I hope others who decide to try Papillon are given a far better experience.
more