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Customer service skills need to be relearned! - Review by citysearch c | Frankie's Firehouse Restaurant

Frankie's Firehouse Restaurant

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Customer service skills need to be relearned! 10/4/2008

I live in Enfield and have been to both Frankie's locations, but will not go back to the somers location. A clean restaurant does not make up for terrible owners/workers. They are so rude to customers who ask about the other location, a location that they built their reputation on and a location where they got their phone number from. If they want nothing to do with the Enfield location why did they have to take the phone number and confuse the public. It's their own falt that customers keep asking about the other location when THEY themselves put theirselves in the middle like that. Just get your own phone number. Did they feel they needed the number to get customers to their location? Lets just say if thats the case then once people go to Somers once, they won't go back. Who wants to be involved in their drama, a drama they created for themselves. I SUPPORT FRANKIE""S in ENFIELD, the only FRANKIE""S in my book. If your reading this reveiw and like the Frankie's in Somers, try the enfield location, 138 South rd, better food, pizza crust is just like their old man used to make it. Fluffy, flakey, and cooked to order; lite, well, thin or thick. They have got the true recipe for great food and service. Pros: prices were good Cons: too many to name, read my review more
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