The food isn't spectacular at Ollies but I occasionally eat here b/c it is open late and across the street from Columbia. I have noticed the huge decline in ratings on message boards and I can confirm it is clearly related to the way the customers are treated. Over the past 10 yrs, they have gotten so rude. It's almost like they don't want customers b/c I don't understand how they would behave like they do and expect people to return or, worse yet, stay without walking out. \r
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I walked out last night b/c i just couldn't take it any longer. i walked in at midnight (they close at 2AM) b/c i was up at columbia and it was open. the minute i walked in, they told me 'cash only'. when i asked them if this was a new rule or if the machines were broken, they wouldn't answer. perhaps they didn't understand but after i politely stood there (looking confused) for about a minute waiting for them to answer, they said it was ok and i could use a credit card.\r
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i'm guessing they like to close own the credit card machines 2 hrs before closing and just expect the customers to comply. it's kind of crappy but if they were nicer in general and didn't behave as others have described here, i might be able to forgive it. \r
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so, as they told me it was okay, i walked out. i don't need any favors from them. i have to tell you that not one table was taken in that restaurant. there was one person waiting for an outgoing order and that was it. this is very rare for ollie's to be empty at midnight during the semester. they are digging their own hole after they spent tons of money to renovate.
Pros: large enough servings. food is ok. lots of choices. not too expensive
Cons: THEY ARE EXTREMELY RUDE AND NASTY.
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