As a resident of PBO I eat at the General Store a lot. The food is good, but the service is consistently horrible.
One evening we had to wait at the hostess stand for 15 minutes for a table, even though we could see several empy tables - and ended up sitting at one!
On another occasion, it took us 25 minutes just for someone to take our drink order, then another 10 to get the drinks, then she said she would be right back to take our orders - another 15.
Still on another occasion, it took us 1 hour and 15 minutes to get our food.
And finally today - which prompted me to write - went to Sunday Brunch and the place was virtually empty - it still took over one hour and a half for the meal - because we waited for 30 minutes on our check.
I don't understand it. The place always looks teeming with employees, but how long does it take to bring a check?
We go back because the meal is always good, I think the next time I will just bring my own drink and pay in cash on the table.
Pros: Good food.
Cons: Get a better service staff guys - it hurts your business.
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